And what is that "you're the one calling for help so you must be the idiot" attitude all about? Clearly, anyone who can make it through the telephone maze to actually speak with a live tech support representative has proven that she isn't stumped easily.
You must consider outsourcing IT services especially if your business simply can not perform without IT. By outsourcing, you can discuss with your Managed I.T support uttah provider Service Level Agreements or SLA so you will be sure that they support and keep your IT infrastructure maintain its high standard and be accountable if something went wrong.
Yes, it is possible. You can have sales people who are both sales-oriented as well as technically knowledgeable about your products or services. What they need to do is to come out of their comfort zones. They need to improve their knowledge base and skills when it comes to the tech support I.T aspects of their IT products and services. The focus here is in the message. If you use a more corporate-oriented sales message on engineers or executives more attuned to technical details, you really are not going to generate any B2B leads this way. You will need to approach your marketing campaign differently.
The way I see the situation Managed I.T support uttah is that it is me who takes a risk by running in my own business. I am willing to take this risk knowing that I am the owner and the ultimate decision maker of my business. Whatever happens in my business, I am single-handedly responsible for the results.
It also pays to browse through client feedback and testimonials. This will let you know whether previous clients are happy with the services of the company.
Do I have your support?? Tech support must be good, especially if you are kind of new and don't know what the heck you are doing. You need to have your website running 24 hours a day, 7 days a week. That's why the best web hosting company is the one that runs 24/7 too. The customer support, moreover, must be very easy to reach. Go for a web host that has a good 'Contact Us' page and an actual phone number to dial in case you have some issues.